Call Types:  NedCare supports two types of calls, "normal" and "drop-in". A normal call, placed using either of the round buttons, results in the Resident hearing an announcement that you are calling. The Resident must accept the call to connect with you. A drop-in call, placed using either of the square buttons, is automatically answered on behalf of the Resident and you are able to immediately begin communicating.
All calls use the same screen layout patterns, patterns that depend upon the number of participants in the call. Audio calls present a static image for each caller; your image can be set using the Self Portrait feature under Settings. Video calls present a live video feed for each call participant.
Drop-in video calls have a "modesty filter" applied. To give the Resident time to react to a drop-in call causing a potentially embarassing situation, the Resident video feed is blurred at the start of the call, and is slowly brought into focus as the call progresses. The duration of the video blur can be configured by your Account Administrator.
Call Layout:  During a call, there are a minimum of two images or video screens displayed. On a cell phone, in portrait mode, the Resident video is shown in the upper half of the screen and your video is shown in the lower half of the screen. In landscape mode on a cell phone, and on a desktop or laptop, the small screen, located by default in the upper left of the display; is your local video. The Resident's video is displayed, by default, in the larger (main) screen area on your device. In all cases, your video is displayed on the larger (main) screen for the Resident.
Local Video Position:  When in a video call, you can reposition the local video by dragging the local video to the desired location.
Group Calls:  If Group Calling is enabled for your account, the Resident and as many as seven additional callers can participate in a group video call. During a group video call, the individual videos are placed in a grid that adapts depending upon the number of participants in the call. The individual videos cannot be repositioned.

More...  Opens a secondary panel providing access to further features and information.
Reload:  Reload the NedCare application on your device. This action is equivalent to doing a page refresh in your browser.
Monitor:  Start a one-way video call with the Resident. The Resident is not informed that they are currently being monitored.
Help:  This help information.
Do Not Disturb:  Opens the Do Not Disturb configuration at the bottom of the screen. Select the duration for which you are not able to receive calls from the Resident.
Settings:  Open the NedCare application settings screen, the settings for this app.
Fun:  Open the Entertainment panel.
Close:  Close the Main Control panel.

Legal:  Legal information such as Terms of Use for the NedCare services and the NedCare Data Policy.
Contact Us:  How to contact NedCare.
About:  Information about NedCare.
Admin:  Open NedCare Administration services in a new browser tab or window. NedCare Administration services require a user ID and password and are only available to authorized Account Administrators.
Restart Device:  Performs a power off and power on cycle to restart the NedCare device associated with this Resident.
Configure:  Opens the device configuration panel. Allows you to choose the default camera and audio settings for your device.
Close:  Close the More... panel.

The supported entertainment options open a web browser on the Resident device, open the web page for the appropriate service, and share the Resident screen on your device. For each entertainment option that requires user accounts, you must have the appropriate login credentials available.
You are able to choose a video, then start the video on the Resident device, just as if you were directly using the Resident device.
This feature is only available on a laptop or desktop computer.

Prime Video:  Opens (Amazon) Prime Video.
Disney Plus:  Opens Disney Plus.
Netflix:  Opens Netflix.
Desktop:  if enabled for your account, shares the Resident device's desktop with you.
Back to NedCare:  Closes the chosen entertainment and returns to NedCare.
TubiTV:  Opens TubiTV.
Telus TV+:  Opens Telus TV+.
Close:  Close the Entertainment panel.

By default, this panel starts in a simplified form, displaying only the most commonly used features. To see all available features, click on the More button. You can return to the default features by clicking on the Less button.
When using the video brightness and contrast controls, the changes only affect you and do not apply to the Resident's experience.
Exit Call:  Exit the current call.
Video Mute:  Disable your video channel for the Resident. The Resident will see a black video feed when your video is muted.
Audio Mute:  Mute your audio feed. The Resident will not be able to hear you when your audio is muted.
Swap Camera:  Assuming that your device has a front camera and a back camera, use the other camera for the video feed received by the Resident.
Hide Me:  Assuming that your device has a front camera and a back camera, use the other camera for the video feed received by the Resident.
Lower Contrast:  Reduce the contrast of the Resident's video feed on your screen.
Higher Contrast:  Increase the contrast of the Resident's video feed on your screen.
Dimmer:  Reduce the brightness of the Resident's video feed on your screen.
Brighter:  Increase the brightness of the Resident's video feed on your screen.
Swap Display:  Switch the placement of your local video with the Resident video.
Share Screen:  On supported devices, allows you to share your screen with the Resident.
Configure:  Opens the device configuration panel. Allows you to choose the default camera and audio settings for your device.
Enable Snapshot:  Enable snapshot controls on video feeds. Snapshots of each video feed are taken independently and can be saved to your local device. For full-screen snapshots, use the screen capture function provided by your device.
Private/Public Call:  Toggle between Private and Public call modes. When an ongoing call is marked Private, additional callers cannot join the current call until the call is marked Public. By default, all calls are Public and members of the Resident's contact list can join ongoing calls. All participants in an ongoing call are always identified to all call participants; it is not possible to join a call without notifying the other call participants.
Close:  Close the Your Experience panel.

The Resident Experience panel allows you to make changes to the Resident's calling experience, from your remote location. Changes apply to the current call and are not remembered between calls.
By default, this panel starts in a simplified form, displaying only the most commonly used features. To see all available features, click on the More button. You can return to the default features by clicking on the Less button.
Close:  Close the Resident Experience panel.
Video Mute:  Disable the video channel for the Resident. You will see a black video feed when the Resident video is muted.
Audio Mute:  Mute the Resident audio feed. You will not be able to hear the Resident when the Resident audio is muted.
Exit Call:  Exit the current call.
Dimmer:  Reduce the brightness of your video feed on the Resident screen.
Brighter:  Increase the brightness of your video feed on the Resident screen.
Lower Contrast:  Reduce the contrast of your video feed on the Resident screen.
Higher Contrast:  Increase the contrast of your video feed on the Resident screen.
Hide Me:  Show or hide the smaller (local) video feedback display for the Resident. Use this feature if the Resident finds their local video feed unnecessary, distracting or confusing.
Audio Down:  Reduce the volume of your audio feed for the Resident.
Audio Up:  Increase the volume of your audio feed for the Resident.
Reset Controls:  Reset the audio and video feeds to their default volume, brightness and contrast.

Self Portrait: 
Upload a File: On a laptop or desktop computer, you can upload a file to use as your picture on the NedCare service (not available on a mobile device).
Show My Selfie: Show the picture used for you on the NedCare service.
Show Resident Selfie: Show the picture used for the Resident on the NedCare service.
Select a Camera: Select the camera to be used for taking a self portrait.
Start Camera: Start the selected camera in video mode, providing a preview for your selfie.
Take a Selfie: Takes a picture from the video feed.
Upload Selfie: Uploads the selfie to use as your picture on the NedCare service.
Upload Resident Selfie: Uploads the selfie to use as the Resident's picture on the NedCare service.
Screen Mode: 
System: Use the screen mode specified by the operating system of the current device (typically light mode or dark mode).
Light: Force the user interface to generally use dark text on a light background, with some color.
Gray: Force the user interface to use black, white and shades of gray.
Dark: Force the user interface to generally use light text on a dark background, with some color.
Language: 
System: Use the language identified by the operating system of the current device for the user interface.
English/French/Spanish: Force the user interface to use the chosen language.
Video Focus: 
Softer: A gentle blur filter is applied to the video feed for a soft-focus effect.
Default: No filter is applied to the video feed.
Sharper: A gentle sharpen filter is applied to the video feed, making the video appear "crisper".
Call Control: 
PIN Required to Call: If selected, the user must enter their PIN to place a call to the Resident.
Confirm Call Exit: If selected, the user must confirm their intent to exit the current call.
Active Speaker Highlight: If selected, a border is placed around the audio or video feed for the currently active speaker. If more than one the caller is speaking at the same time, this feature is of limited utility.
In-App Controls: 
Auto-close control panels: If selected, the control panels will automatically close when the user has selected a feature and clicked on the feature button.
Cancel:  Close the Settings without saving.
Close:  Save the Settings and close the Settings screen.